For clients · Sign in to your portal

Set a password from an invite

Opened a portal setup link from your designer? Create a password, or use Google or Apple, and go straight into your project.

For clientsClient

Why use it

A password lets you get back into your project portal at any time, without waiting for a code by email. If you prefer, connect your Google or Apple account instead and skip the password altogether.

When to use it

  • You opened a setup link. Some invitations from your designer open a Set up your portal page. Set your password there once.
  • You'd rather not type codes. A password or a linked Google or Apple account gets you in directly.

If your invitation opened a sign-in page instead, follow Sign in to your portal.

Before you start

  • The setup link from your designer's email.
  • If you choose Google or Apple, use the account that has the email address your designer has for you.

Steps

  1. Open the setup link from your designer's invitation. The page shows Set up your portal.
  2. To skip the password, choose Continue with Google, or Continue with Apple if it's offered.
  3. Or type a Password of at least 8 characters, and type it again under Confirm password.
  4. Choose Create account & enter portal.

What happens next

  • Your project portal opens on the Overview.
  • Next time, sign in from your designer's portal link with your email and password, or with the same Google or Apple account.

Limits

Limits
  • Passwords need at least 8 characters. Very long passwords (more than 72 bytes) are not accepted.
  • You can try to finish setup 5 times per minute.
  • A setup link stops working once it has been used or replaced by a newer invite.

Troubleshooting

  • Link expired or invalid. Ask your designer to send a new portal invite.
  • Invalid or expired invite link. The link was already used or has expired. Ask your designer for a new invite, or sign in with an email code.
  • This invite is no longer available. Ask your designer to send a new portal invite. This invitation can no longer be used. A new invite from your designer fixes it.
  • Passwords don't match. Type the same password in both boxes.

Questions

My invitation opened a sign-in page instead. Is that wrong?

No. Newer invitations open your designer's sign-in page, where you sign in with an email code, Google or Apple. See Sign in to your portal.

Can I change the password later?

Yes. Open Settings in the portal and use Sign-in and security.

The link says it expired. What do I do?

Ask your designer to send you a new portal invite.

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