# Manage subscription and payment method

> Update the payment method for your Moodiri subscription, fix a failed payment, and download your Moodiri invoices.

Source: https://docs.moodiri.com/settings/manage-your-subscription

## Why use it

A card expires, a payment bounces, or your accountant wants last quarter's invoices. This is where you deal with all of it, so your team never loses access because of a billing detail.

## When to use it

- **Your card is changing or has expired.** Update the payment method before the next billing date.
- **A payment failed.** Choose **Resolve payment** to fix it within the grace period.
- **You need invoices.** Download them from **Past invoices & charges**.

To add or remove seats, use [Manage seats](https://docs.moodiri.com/settings/manage-seats) instead.

## Before you start

- You are the owner, or an admin with the **Subscription billing** permission.
- Your firm has a subscription. During a trial, subscribe from the plan options first. See [Billing and subscription](https://docs.moodiri.com/settings/billing-and-subscription#trial-ended-payment-issues).

## Steps

![Billing settings with the Manage subscription button at top right of the Monthly plan card, and the saved payment method managed securely in Stripe.](https://docs.moodiri.com/shots/settings--manage-your-subscription-1600.webp)
Same screen with numbered callouts: https://docs.moodiri.com/shots/settings--manage-your-subscription-annotated.webp
Callout 1: Manage subscription
1. In **Settings**, choose **Billing** in the list of sections.
2. The plan card shows your plan, its status and how many paid seats it covers.
3. **Next billing** shows the amount and date of your next charge, once Stripe has loaded them.
4. Your card details stay in Stripe. Change the card from the Stripe billing portal.
5. Choose **Manage subscription** to open Stripe's secure billing portal. It reads **Resolve payment** if a payment failed.

## Past invoices & charges

Each Moodiri invoice is listed with its amount, date and invoice number. Choose **Receipt** for Moodiri's archived copy when there is one, and **PDF** (or **View charge**) for the Stripe copy. When there is nothing yet, the list says **No past invoices are available yet.**

After a subscription is cancelled, choose **View past invoices** to open your billing history in Stripe.

## What happens next

- Changes you make in Stripe, such as a new card, show on Billing when you come back.
- After you subscribe, Billing shows **Confirming your subscription...** for a moment, then your active plan.
- If you fixed a failed payment, the status badge updates once Stripe confirms the payment.

## Limits

- Only people with the **Subscription billing** permission can open Stripe from here.
- A past-due subscription keeps working for a 7-day grace period.

## Troubleshooting

- **Couldn't finish managing billing. Please try again.** Moodiri couldn't open Stripe. Wait a moment and choose the button again.

## Questions

### Where do I download a Moodiri invoice for my accountant?

Under **Past invoices & charges** on Billing. Choose **Receipt** or **PDF** on the invoice you need.

### I don't see Manage subscription.

You need the **Subscription billing** permission. Ask the firm owner.