# Limits and limitations

> File sizes, counts, time windows and rules across Moodiri in one list, with a link to the page that explains each one.

Source: https://docs.moodiri.com/reference/limits-and-limitations

This page collects the limits you might run into, so you can check one before you
start. Each group links to the page with the full story.

## Accounts and sign-in

- Passwords need at least 8 characters and no more than 72 bytes (about 72 plain letters and numbers). See [Reset your password](https://docs.moodiri.com/getting-started/reset-your-password).
- **Forgot password?** appears only after a failed log-in attempt. See [Sign in](https://docs.moodiri.com/getting-started/sign-in).
- Emailed sign-in links work only after you choose **Continue** on the confirmation page. An incomplete or expired link can't be used.
- Team invitations expire after 7 days. See [Accept a team invitation](https://docs.moodiri.com/getting-started/accept-a-team-invitation).

## Team, roles and seats

- Each teammate, and each pending invitation, uses one paid seat. Inviting needs a free seat. See [Invite people](https://docs.moodiri.com/settings/invite-people).
- Only an Owner can invite an Admin or change roles and Admin permissions. Admins manage Members only. See [Roles and admin permissions](https://docs.moodiri.com/settings/set-roles-and-admin-permissions).
- Reactivating a teammate needs a free paid seat. See [Seats](https://docs.moodiri.com/settings/manage-seats).
- You can't remove or deactivate your own account. If the person you remove is a client-facing contact or project manager, you pick who takes over. See [Remove a member](https://docs.moodiri.com/settings/remove-a-member).
- Teammate photos: JPEG, PNG or WebP, up to 5 MB.
- A past-due subscription keeps working for a 7-day grace period. See [Billing and subscription](https://docs.moodiri.com/settings/billing-and-subscription).

## Home, activity and notifications

- Home shows up to eight recent projects, the latest five invoices and documents, and the latest ten activity entries. See [Home dashboard](https://docs.moodiri.com/home-and-activity/home-dashboard).
- The activity log covers the firm's 200 most recent entries. See [Activity log](https://docs.moodiri.com/home-and-activity/activity-log).
- The notification bell loads your latest ten notifications. See [Notifications](https://docs.moodiri.com/home-and-activity/notifications).
- Search shows up to three results per type. See [Global search](https://docs.moodiri.com/getting-started/finding-your-way-around#global-search).
- Up to eight pinned projects and three recent projects in the sidebar. See [Recent and pinned projects](https://docs.moodiri.com/getting-started/finding-your-way-around#recent-and-pinned-projects).

## Projects and notes

- Name, project code, city and state are required. See [Edit project details](https://docs.moodiri.com/projects/edit-project-details).
- Deleted projects are permanently removed after 30 days. Permanent delete is refused when the project has invoices, payments, retainers, tax certificates or time records. See [Delete, restore and permanently delete a project](https://docs.moodiri.com/projects/delete-restore-and-permanently-delete-a-project).
- A completed or cancelled project can't be paused. See [Pause or close a project](https://docs.moodiri.com/projects/archive-a-project).
- Closing a project never moves money: held retainers and client credit stay put until you refund them. See [Close a project](https://docs.moodiri.com/projects/close-a-project).
- Tasks are read only on archived, cancelled or completed projects. See [Project tasks](https://docs.moodiri.com/projects/project-tasks#read-only-projects).
- Note images up to 10 MB each, and up to 100 images per note. A private note is visible only to its author. See [Project notes](https://docs.moodiri.com/projects/project-notes).

## Spaces and products

- Custom space icons up to 250 KB. See [Add a space](https://docs.moodiri.com/spaces/add-a-space).
- Deleting a space also deletes its products. See [Delete a space](https://docs.moodiri.com/spaces/delete-a-space).
- Product photos up to 5 MB each. Quotes must be PDF files. See [Product page](https://docs.moodiri.com/products/product-page).
- Product links: up to 10 link imports per firm per hour. See [Add a product from a link](https://docs.moodiri.com/products/add-a-product-from-a-link).
- Sending options for approval needs one to three options. See [Send options for approval](https://docs.moodiri.com/products/send-options-for-approval).
- Spec sheets: up to 500 products, a title up to 160 characters and an introduction up to 2,000. See [Build a spec sheet](https://docs.moodiri.com/products/build-a-spec-sheet).
- Lead time is entered in weeks. See [Procurement tracking](https://docs.moodiri.com/products/procurement-tracking).

## Approvals

- Up to three options per request. Sending needs a client email on the project. See [Create an approval request](https://docs.moodiri.com/approvals/create-an-approval-request).
- You can decide for your client only while the request is a draft, sent, viewed or has changes requested. See [Decide on behalf of the client](https://docs.moodiri.com/approvals/decide-on-behalf-of-the-client).

## Messages and chat

- Images up to 10 MB, other files up to 20 MB, and up to 10 attachments per message. See [Project chat](https://docs.moodiri.com/messages-and-chat/project-chat#attachments-images-and-mentions).
- A message can hold up to 5,000 characters and reference up to 20 people or items.
- Conversations with former teammates are read only. See [Messages workspace](https://docs.moodiri.com/messages-and-chat/messages-workspace).

## Files

- Up to 100 MB per file, one file per upload. SVG images aren't accepted. See [Upload a file](https://docs.moodiri.com/files-and-documents/upload-a-file).
- Archived files are permanently deleted after 30 days unless restored. Archived files can't be shared or copied. See [Files](https://docs.moodiri.com/files-and-documents/files#rename-download-archive-and-restore).
- Payment proofs, refund proofs and tax-exemption certificates show only to the Owner and Admins, and payment and refund proofs can't be archived. See [Files](https://docs.moodiri.com/files-and-documents/files#restricted-documents-admins-only).

## Directory

- A client with projects can't be deleted until the projects are removed or reassigned. See [Edit or delete a client](https://docs.moodiri.com/directory/edit-or-delete-a-client).
- A vendor with linked products can't be deleted. Set another vendor on those products first. See [Edit or delete a vendor](https://docs.moodiri.com/directory/edit-or-delete-a-vendor).
- A client needs a project before you can send a portal invite. See [Send or resend a portal invite](https://docs.moodiri.com/directory/send-a-client-portal-invite).

## Invoices and payments

- To create invoices, Stripe payouts must be connected first. See [Before you start: connect Stripe](https://docs.moodiri.com/invoices/connect-stripe-before-invoicing).
- Up to 500 time entries per invoice. Billing logged time needs the **Time tracking** permission. See [Create an invoice](https://docs.moodiri.com/invoices/create-an-invoice#bill-logged-time).
- Invoice attachments: PDF only, up to 20 MB each.
- Recorded payments and applied credits must be reversed before you void or delete an invoice. See [Void, void & duplicate, delete a draft](https://docs.moodiri.com/invoices/void-or-delete-an-invoice).
- Payment references up to 120 characters. Proof of payment: PDF, JPG, PNG, WebP, GIF or TIFF, up to 100 MB. See [Record a manual payment](https://docs.moodiri.com/invoices/record-a-manual-payment).
- Importing past invoices: up to 10 PDFs per batch, 15 MB per PDF, and up to $9,999,999.99 per invoice. Imports never email clients. See [Import past invoices](https://docs.moodiri.com/invoices/import-past-invoices).
- Refunds to clients are recorded, not paid, by Moodiri. A refund can't be more than the available client credit, and credit imported from QuickBooks can't be refunded in Moodiri. Up to 10 proofs per refund. See [Record a client refund](https://docs.moodiri.com/invoices/record-a-client-refund).

## Time

- Time report exports: PDF covers the first 100 entries, CSV the first 50,000. See [Reports](https://docs.moodiri.com/time-tracking/time-reports).
- Google Calendar sync is read only: Moodiri never changes your calendar. See [Google Calendar sync](https://docs.moodiri.com/time-tracking/google-calendar-sync).
- Nobody approves their own week with **Approve**. See [Approve a timesheet](https://docs.moodiri.com/time-tracking/approve-a-timesheet).

## Financials

- The Financials report shows the latest 25 card and bank payments in a period. See [Financials report](https://docs.moodiri.com/financials/financials-report).
- Sales tax reports cover up to 5 years and up to 2,500 tax records; narrow larger ranges. See [Sales tax report](https://docs.moodiri.com/financials/sales-tax-report).
- A retainer can be applied only to a draft invoice, and cancelled only while it's awaiting payment. See [Retainers](https://docs.moodiri.com/financials/retainers).

## Client portal

- Clients see only the products and documents you share. Costs, markup, trade discounts and vendor prices are never shown. See [How the portal works](https://docs.moodiri.com/client-portal/how-the-portal-works).
- A portal sign-in lasts 30 days on a device.
- Portal addresses use 3 to 40 letters, numbers and single hyphens; some are reserved. Old addresses redirect to the current one. See [Your portal address](https://docs.moodiri.com/client-portal/your-portal-address).
- Clients' sign-in codes are six digits and expire after 10 minutes. See [Signing in to your portal](https://docs.moodiri.com/for-clients/signing-in-to-your-portal).
- Publishing a question flow makes its questions read only, and only published flows can be attached to a space. See [Publish and attach a question flow](https://docs.moodiri.com/client-portal/publish-and-attach-a-question-flow).

## Browser extension

- Up to 20 photos per captured product. See [Capture a product](https://docs.moodiri.com/chrome-extension/capture-a-product).
- 300 monthly captures are included. See [Browser extension](https://docs.moodiri.com/settings/browser-extension).