# Void a client refund

> Undo a refund recorded by mistake. The amount goes back to the client's credit and the receipt is hidden from them.

Source: https://docs.moodiri.com/invoices/void-a-client-refund

## Why use it

A refund recorded twice, for the wrong amount, or for a check you never mailed makes the client's credit look used up when it isn't. Voiding the refund restores the credit and keeps a record of what happened, instead of deleting it.

## When to use it

- **The refund was recorded in error**, for example twice or for the wrong client credit.
- **The refund wasn't sent** after all, such as a check you didn't mail.
- **The details were wrong.** Void it, then record it again correctly.

## Before you start

- Only the owner and admins can void refunds.
- Open the invoice from **Invoices**, or open **Financials** and choose **View refunds** on the credit.

## Steps

1. Find the refund: on the invoice under **Refunded to client**, or on **Financials** with **View refunds** on the credit.
2. Choose **Void refund…**.
3. Pick a **Reason**, such as **Recorded in error**, **Refund wasn't sent** or **Other**. Add a note if it helps.
4. Choose **Void refund** to confirm.

## What happens next

- Moodiri confirms with **Refund voided. The money is available as client credit.**
- The refund stays in the history, marked **Voided**.
- The refund receipt is hidden from your client. No email is sent.

## Limits

- Voiding returns the amount to client credit, hides the receipt from the client and sends no email.
- The note can be up to 2,000 characters.
- Moodiri doesn't move money when you void a refund.

## Questions

### Does my client get an email when I void a refund?

No. Voiding sends no email. The refund receipt is hidden from their portal.

### Does voiding take money back from my client?

No. Moodiri doesn't move money. Voiding only corrects your records. If you did pay the client, record the refund again with the right details.