# Send a reminder or resend an invoice

> Email an unpaid invoice to your client again, or send a reminder once it is overdue. Moodiri never sends reminders on its own.

Source: https://docs.moodiri.com/invoices/send-an-invoice-reminder

## Why use it

Invoices get buried in inboxes. A reminder puts the invoice and its payment link back at the top of your client's email, without you writing a new message or finding the PDF.

## When to use it

- **The invoice is overdue.** Choose **Send reminder** to nudge your client.
- **Your client can't find the email.** Choose **Resend** to send it again.
- **You'd rather message them yourself.** Copy the payment link instead. See [Client payment links](https://docs.moodiri.com/invoices/send-an-invoice#client-payment-links).

## Before you start

- Only the owner and admins can resend invoices.
- The invoice must be **Sent**, **Viewed** or **Overdue**.
- The client needs an email address. Otherwise the button shows **Add an email to this client first**.

## Steps

![Invoices list with the Status filter open on All, Draft, Sent, Viewed, Paid, Overdue and Void, above invoices with clients, projects, totals and statuses.](https://docs.moodiri.com/shots/invoices--send-an-invoice-reminder--page-1600.webp)
Same screen with numbered callouts: https://docs.moodiri.com/shots/invoices--send-an-invoice-reminder--page-annotated.webp
Callout 1: Status
1. On **Invoices**, open the **Status** filter and choose **Overdue** to find late invoices.
2. Open the unpaid invoice, here *LS-016-INV002* for $12,539.50, and check it is still **Sent**.
3. In **Actions**, choose **Resend**. On an overdue invoice the same button reads **Send reminder**.

## What happens next

- Moodiri confirms with **Invoice resent to** your client's email.
- The invoice keeps its status, due date and payment link. Nothing on the invoice changes.
- If delivery is delayed, you see **Invoice reminder queued and will retry automatically.** Moodiri keeps trying.

## Limits

- Reminders are only sent when you choose to send them.
- While a bank payment is processing, or while a payment attempt is being released, collection actions such as **Resend** are hidden. They return once the payment settles or clears.

## Troubleshooting

- **The reminder is no longer deliverable because the invoice or payment state changed. Refresh before sending another reminder.** The invoice was paid, voided or changed meanwhile. Refresh the page.
- **Couldn't finish resending invoice. Please try again.** Try again in a moment.

## Questions

### Does Moodiri send overdue reminders automatically?

No. When an invoice passes its due date your team is notified, but your client is only emailed when you choose **Send reminder** or **Resend**.

### Can I send the link another way?

Yes. Under **Client payment link**, choose **Copy link** and paste it into a text or your own email.

### Why is there no Resend button?

The invoice may be a draft (send it first), paid, void, or have a payment still processing. Reminders are only for sent invoices with a balance to collect.