# Send a receipt or the paid invoice

> Email your client a receipt for a payment you recorded, or send the paid invoice when it was settled before you issued it.

Source: https://docs.moodiri.com/invoices/send-a-payment-receipt

## Why use it

When a client pays by check or transfer, they often want written confirmation. Sending the receipt from Moodiri gives them a clear record of what you received and keeps a note on the payment that it was sent, so nobody wonders later.

## When to use it

- **Your client paid by check, wire or Zelle** and you recorded it. Send a receipt.
- **The client paid before you issued the invoice.** You recorded the payment on the draft, so the invoice is **Paid** but was never sent. Choose **Send paid invoice** to give them the invoice for their records.
- **The invoice was paid entirely from client credit.** **Send paid invoice** sends the settled invoice.

## Before you start

- Only the owner and admins can send receipts and paid invoices.
- The client needs an email address. Without one you see **This client has no email on file. Add one to send a receipt.**

## Steps

![Record payment dialog with the amount, check payment method, linked invoice and an option to split across invoices, plus Record & send receipt.](https://docs.moodiri.com/shots/invoices--send-a-payment-receipt--page-1600.webp)
Same screen with numbered callouts: https://docs.moodiri.com/shots/invoices--send-a-payment-receipt--page-annotated.webp
Callout 1: Record & send receipt
1. While recording a payment, choose **Record & send receipt** to save it and email your client the receipt in one step.
2. For a payment you already recorded, open **Financials** and find it under **Manual payments**.
3. Open the payment's actions, here the $13,800.00 check on *LS-016-INV001*, and choose **Send receipt**. It sends right away.

## What happens next

- Your client gets the email at the address on their client record.
- **Send paid invoice** confirms with **Paid invoice sent to** your client's email. If delivery is delayed, Moodiri says the email is queued and will retry automatically.
- Your client can also see the invoice and its payments in their portal. See [Download PDFs and receipts](https://docs.moodiri.com/for-clients/invoices-and-paying#download-pdfs-and-receipts).

## Limits

- Receipts are sent only when you choose to send them for recorded payments.
- **Send paid invoice** appears only on a paid invoice that was never sent, or one paid entirely from client credit.

## Troubleshooting

- **Couldn't send the receipt.** Try again in a moment.
- **The paid invoice copy could not be sent. Please try again.** Choose **Send paid invoice** again.

## Questions

### Do clients get a receipt automatically?

For online payments, yes. For payments you record yourself, only when you choose **Send receipt**. See [Payment receipts](https://docs.moodiri.com/invoices/payment-receipts).

### Can I send a receipt again?

Yes. Choose **Send receipt** again and your client gets another copy.

### Can I send a receipt for a voided payment?

No. A voided payment can't have a receipt.