# Invoices and paying

> See everything your designer has billed and what you've paid, open any invoice, download PDFs and receipts, and pay online.

Source: https://docs.moodiri.com/for-clients/invoices-and-paying

![Client portal Invoices list with three invoices, two Due and one Paid, and a Next payment card for the Curved Bouclé Sofa with a Pay $12,539.50 button.](https://docs.moodiri.com/shots/for-clients--invoices-and-paying-1600.webp)
Same screen with numbered callouts: https://docs.moodiri.com/shots/for-clients--invoices-and-paying-annotated.webp
Callout 1: Invoices


**Invoices** holds every invoice your designer has sent for this project, paid
or not. It's the place to check what you owe, settle it online and keep copies
for your records.

## What you see here

The page opens with what's **Outstanding** in total. Each invoice shows its
number, description, due date, amount and status:

- **Due**: waiting for payment.
- **Overdue**: past its due date.
- **Payment processing**: you've paid by bank and the money is on its way.
- **Paid**: settled in full.
- **Void**: cancelled by your designer. Nothing to pay.
- **Corrected**: replaced by a corrected invoice, so no payment is due on this one.

A card highlights your **Next payment** or an **Overdue invoice**, with a button
to pay it.

Choose an invoice to see its line items, tax, any **Retainer applied** or
**Overpayment credit**, and the **Payments received** so far. To pay it, choose
**Pay** with the amount. See [Pay an invoice](https://docs.moodiri.com/for-clients/pay-an-invoice).

## Download PDFs and receipts

- **Invoice PDF**: open the invoice and choose **Download PDF**.
- **Payment receipts**: under **Payments received**, each payment lists its
  method and date, with a download link for its receipt when there is one.
- **After paying online**: the confirmation page offers **Download receipt**.

Other shared files, such as contracts, are in [Documents](https://docs.moodiri.com/for-clients/documents).

## Payment states (processing, verify bank, expired link)

- **Bank payment processing.** Your bank payment was authorized and is settling.
  This usually takes 3 to 5 business days. No action is needed; you'll get a
  confirmation email when it completes.
- **Card payment processing.** The card payment is still being confirmed. Don't
  pay again; you'll get an email when it completes.
- **Verify your bank account.** Your bank may need a quick check first. Look for
  an email with verification instructions: small test deposits usually arrive in
  1 to 2 business days, and you confirm their amounts from that email.
- **Payment link expired** or **Payment link inactive.** The link no longer
  works. Ask your designer for an updated invoice or a new link.
- **Payment status pending.** An earlier payment is still being checked. Don't
  submit another payment; your designer will send a new link when it's safe.

## Refunds and refund receipts

When your designer refunds money on an invoice, the invoice shows a **Refunded**
section with the method, the date and the amount. Each refund has a receipt you
can download from the same place, named with its refund number.

## Paying a retainer

![Payment received confirmation with a green check, telling the client their designer will be notified once the bank confirms and the window can be closed.](https://docs.moodiri.com/shots/for-clients--invoices-and-paying--paying-a-retainer-1600.webp)
Same screen with numbered callouts: https://docs.moodiri.com/shots/for-clients--invoices-and-paying--paying-a-retainer-annotated.webp
Callout 1: Payment received


A retainer is a payment up front that your designer holds and uses toward later
invoices. Your designer sends you a payment link for it. Pay on the secure
checkout page, then you'll see **Payment received**: your designer is notified
once the bank confirms, and there's nothing else to do.

If you close the checkout without paying, you see **Payment cancelled**. The link
still works, so you can reopen it from your designer's message.

Your retainer balance shows on the [Overview](https://docs.moodiri.com/for-clients/overview#retainer-balance)
once it's active.

## Limits

- Bank payments usually take 3 to 5 business days to clear.
- Bank verification deposits usually arrive in 1 to 2 business days.
- The retainer confirmation page shows no project details; your retainer
  activates once the payment is confirmed.

## Questions

### I paid by bank transfer. Why does it still say Payment processing?

Bank payments take a few business days to clear. You don't need to do anything; you'll get an email when it completes.

### I paid by check. Why doesn't it show as paid?

Your designer records checks and other offline payments by hand. Once they do, the payment appears under **Payments received**.

### Who do I ask about a charge?

Open the invoice and choose **Question?** to email your designer about that invoice, or message them in [chat](https://docs.moodiri.com/for-clients/chat-with-your-designer).