# Chrome extension troubleshooting

> Fixes for the messages the Moodiri Chrome extension shows: no product detected, failed extraction, bot checks, key problems and limits.

Source: https://docs.moodiri.com/chrome-extension/troubleshooting

Most problems with the extension come down to the page it is reading, the API key it uses, or a
limit. This page lists the messages the extension shows and what to do about each one.

## No product detected

**No product detected** with *This doesn't look like a product page* means the extension could not
tell the page is a single product. If it is, choose **Try anyway**. When that capture works, the
extension remembers the website, so it recognises product pages there next time.

On a category or search page, open one product first.

## Extraction failed

**Extraction failed** appears when the product details could not be read. Choose **Try again**. If it
keeps failing:

- **This site is challenging the connection (bot check).** Reload the page once, then capture again.
- **Could not capture page content. Try refreshing the page.** Wait for the page to finish loading, refresh, and capture again.
- **Rate limit reached (30/hour). Try again later.** Your firm has made 30 captures in the last hour. Wait and try again.

## Key and connection problems

- **No API key configured. Set it in the extension popup.** Paste your key into the extension. See [Install and connect](https://docs.moodiri.com/chrome-extension/install-and-connect).
- **Invalid key format. Keys start with "mry_".** Copy the whole key again.
- **API key expired or revoked. Please re-enter your key.** Create a new key in **Settings** > **Browser Extension** and paste it in.

## Saving problems

- **That destination no longer exists — pick another.** The space or section was removed while you were capturing. Choose another one.
- **Failed to save product.** Choose the destination again. If it still fails, choose **Cancel & re-spec** and capture the page again.

## Monthly captures

Captures count towards your firm's monthly captures. After a capture, the panel shows how many are
left, and it says when they are used up. See how many you have used, and when they reset, under
**Usage this month** in **Settings** > [Browser Extension](https://docs.moodiri.com/settings/browser-extension#usage-this-month).

## Questions

### The extension doesn't open on some pages. Why?

Chrome does not let extensions run on its own pages, such as the new tab page or settings. Open a product page on a website and try again.

### The captured price or size is wrong. Can I fix it?

Yes. Edit the product in Moodiri after adding it. Product pages differ a lot, so check key details before sending them to a client.